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Trouble Reporting System
The Trouble Reporting System operates in a Windows Client/Server environment and thoroughly examines and tracks troubles reported to your company. The system supports multiple companies and tracks information by company, area code, exchange, and date range.
Pending Reports
The system automatically assigns a number and a status of "pending" to each new trouble report. You can view or change pending reports at any time to reflect additional problems or work done, without having to generate a new trouble report. When viewing or printing, Trouble Reports with the status of "pending" are automatically separated from those which have been completed.
Efficient Access to Data
With the "quick search" capability of the Trouble Reporting System, you can access by telephone or report number, including a telephone number that is not a subscriber's main number. An automatic "scan" feature provides a list of all past trouble reports for that telephone number in chronological order, ending with the reports which have been completed.
Reports
Automatic defaults may be set for each exchange to indicate whether Plant Records line information, subscriber equipment and services, and previously reported troubles is printed on the trouble reports.
Automatically assigns trouble report number
Pending reports can be changed at any time
Generates totals of clearable and non-clearable troubles
Accesses trouble report information by a variety of methods
Provides scan feature to retrieve information quickly
Provides close-only capability
Trouble Reporting interfaces with:
Cedar Rapids, IA 52404 Tel: 319-363-5508 Fax: 319-363-5516