Our clients depend on us to provide accurate, reliable software and exceptional customer service. We work hard to not only meet, but exceed their high standards. Here’s what our clients say about our efforts.
Industry Leading Marketing Solution
Beverly Bennett, DTC Communications
“Leland [Smithson, Quintrex president,] and I sat down and went over all of the problems we were facing and why we needed this information. From there, as you can see now, most every issue has been addressed with the Quintrex software. It’s amazing and much, much more. There were things that we didn’t even consider at that particular time that now has been developed. The filter process has been unbelievable, it’s so simple to use. I think that’s one of the biggest advantages of the Quintrex system is that it’s easy to use.”
“By using the filter system I can sit here and I can develop and target customers and select customers just by using the filters without having to go through a big rigmarole and write a query and do all this stuff, it’s just a matter of click, click, click. That’s so beneficial for me because I don’t have time to go through a big process.”
“This system allowed us to build the bundles and try to be more effective. I’d have to say that things have been very, very successful. Our goal was to have 2,000 bundles by the end of the year and we had 2,033 in May. When we finished our campaign in September 2006, we had sold 3,266 bundles, 163% of our goal. So we are very pleased with the bundles.”
“The Marketing Solution enables you to do your job more effectively. It simplifies the whole process I don’t think there is any company, no matter what size, that couldn’t benefit from it. The smaller companies it’s of course a bigger advantage to them because they’re like me and there’s just me and I’m only one person and I don’t have a whole staff working on marketing.”
“Before we had the Marketing Solution, we weren’t able to target our marketing campaigns. We just had to shoot it out and hope it hit the right people. With the Quintrex software, we are able to target customers and develop marketing pieces specific for that group. It has saved us so much time and money. We have about 20,000 customers. [Prior to QDS], we would create a mass campaign for all of our customers. After we ran the campaign, we found that less than ½ were qualified, 9,794 exactly! We were able to then take the money we would have spent for the larger, mass marketing campaign and create targeted direct mail pieces. We cut costs and marketed to only those who were qualified for the offer.”
“We then used the Reason Code program to learn what marketing pieces worked best. When customers would call in to order a bundle, the CSR would ask them how they found out about the promotion, was it a billboard, a direct mail piece, etc. It told me what marketing strategy was most effective. If the majority of customers were getting the information from my direct mail piece and not my newspaper advertisement, I can shift monies during the campaign to the most effective marketing medium.”
“Our customers were amazed that we can compete with the larger companies. Quintrex has provided us a way that we CAN compete!”
Mapping System Interface Brings 100% Return on Efficiencies
Shane Bell, PGTelco
“We are utilizing Quintrex’s Mapping Interface with Mapcom’s M4 Mapping System all of the time now. There are many benefits but one of the biggest, and probably the reason I pursued this to start with, was for my field personnel. They carry laptops. We don’t have wireless yet, but currently they plug their computers in at the office and can download the maps at any point in time. With the integration, they have real-time information. We have also cut down search times in the mapping system, for what’s activated, the line circuit, cable pairs. We plan on going wireless so that our techs in the field can do updates anytime.”
“We have found having this interface is crucial for our field personnel. They don’t want to have to go into the billing system to get customer information. They are more comfortable working with geographical based software. Now, they can get to customer information with the touch of a button. ”
“Our dispatchers use it too; they use Quintrex 75% of the time. When they need a quick look to see what’s at a specific service location, they can pop that information up. Now, they can go to either place and get it quickly. They love it!”
“We’ve been rebuilding facilities and moving customers. Before, we had maintain it all manually in both systems. I’ve seen a 100% return on efficiencies by not having to update information in two places.”
“I can also create service locations in the Quintrex system and it automatically creates a record in the M4 system. This way, we also know the address is correct because all service locations are validated against the MSAG. In the past, we could have easily keyed in the wrong address or put it in a different format, now it will match 100%. Since we have to maintain the MSAG on the Quintrex side, it’s great to see it in both locations and know it is correct.”
“For me, it’s so much more efficient. It has improved my engineering by not having to do the cross referencing I’ve had to do in the past. It is a huge benefit for me.”
“As outside plant, it’s very critical for our mapping to be very user friendly – the more we can contain in the mapping system, the better. The biggest benefit is seeing the customer information on a land-based map.”
“When I generate cables and new service areas, it generates the pairs for the cables in the Quintrex system. It’s already there when you go into the plant system. It’s a huge time saver! I’ve been very pleased with the interface.”
“I would definitely recommend it. It will definitely benefit the company, they’ll love it! Once implemented, everyone will see the benefits.”
Quality Programs, Top-Notch Customer Support
Marcy Guillen, Dell Telephone Company
We’ve been with Quintrex since the early 80’s. The programs are excellent for our company and also the customer service, they are great! The people that work for Quintrex are great. I can call them at any time. I could be doing billing in the middle of the night and I can call them and they will respond. Their response is the best, excellent.
We are a small company, and the Quintrex software has really helped us. Using Quintrex makes my work easier, faster and simpler! We are very happy with Quintrex.
Easy to Use Applications, Customer Support at your Fingertips
Butch Hoornstra, NATCO Communications
We find the Subscriber Inquiry application most beneficial because of the ease of use in finding subscriber information. That is kind of the hub, so to speak, for subscriber information and it works very well. Quintrex has helped us save a lot of time; and time is very valuable. We have a lot of busy people in all of our departments. Subscriber Inquiry makes it very easy to get in there and pull the information up quickly, for any different department that is involved.
Quintrex has very good support. We have communication with them throughout the day via instant messaging or phone calls. They are very quick in getting to our questions. I have most of the support team on an instant messenger basis and they are right there at my fingertips; at my beck & call. Whenever I need them, they are right there. I’ve never had an issue not getting in touch within 5 minutes. Everybody who is there is very good to work with; they’ve helped us out when we’ve had questions.
Automated Processes Increase Operational Efficiency
Eric Anderson, Pembroke Telephone Company
The software runs great. They are very attentive to customer and client interactions so they really work to build their software to benefit the customer. The improvements we’ve seen through the years due to the software has been the automation. As more and more stuff has gotten automated, it’s become more efficient for us. Processes that used to have to be hand delivered or passed from one person to another are now automatically processed. With some of the new interfaces, things are now happening in our switches that we do not have to do manually.
IBM Platform Offers Stability, Reliability
Ben Smith & Eric Anderson, Pembroke Telephone Company
We’ve had the iSeries a long time and it has always been an incredibly stable platform. About six years ago, we migrated our Windows servers onto our IBM server. They have had more uptime on that then the previous stand-alone Windows servers. The reliability increased exponentially when we integrated into the iSeries. The IBM system is not comparable to other servers. There is no downtime, so to speak. The iSeries never really goes down.
The stability of the platform enhances the software because we know we don’t have to worry about the hardware. I think that there are a few main components, your hardware, software, etc. Every component that you can rely on makes the solution more stable. The IBM platform takes away hardware issues. The software gained reliability because we don’t seem to have software issues. It’s a very solid platform.
Superior Customer Service, Improved Efficiency
Renee Knoop, OmniTel Communications
I would say Quintrex’s strengths are, as far as customer service, is they are always there for you, even if it’s after hours, and there is always somebody on call. They are willing to help you, and we live close enough to them, that if we do need them to come up for assistance, we are only 2 hours from them, they are there to be onsite to help.
The improvements we’ve seen over the years by using the Quintrex software is the efficiencies of our staff. We used to do a lot of things that we’d have several different spreadsheets for and we don’t have to have that anymore.