To best serve its clients, Quintrex has divided its Support Department into specialized teams. This ensures that you will always speak with a system expert when you have a question or concern. Support representatives can be reached via telephone, e-mail and instant messenger for our clients’ convenience.
When you run a 24/7 business, support issues aren’t isolated to standard, daytime business hours. Quintrex understands this and offers on-call support 24/7/365. Whether its 2:00 PM or 2:00 AM, with Quintrex, you can get the help you need, when you need it.
In addition to its Support Team, Quintrex provides detailed program documentation that includes information for its clients regarding the purpose, setup and use of its different applications. Available in a printer-ready format, our documentation team welcomes feedback from clients utilizing the help text to ensure it is accurate, easy to understand and simple to navigate.
“The people who work for Quintrex are great. You call them and they call you back in 5 minutes. Their response is the best! I can call them at anytime; I can be doing billing in the middle of the night and I can call them and they respond.”
Marcy Guillen
Office Manager, Dell Telephone Company