Moving with the fast pace of the communications industry requires your billing/OSS solution to be as versatile as your business. With the strong push toward IP-based technology and intense competition for every customer, business strategies and the software needed to support them have changed significantly.
More specifically, better reporting tools are now required within billing/ OSS systems to effectively monitor operations on a daily, monthly and yearly basis. From evaluating the success of services, prices and bundles offered, to financial reporting for USAC audits and stimulus funding, access to data must be quick and easy. Since many business decisions are determined by the results found in these reports, they must be ready at a moment’s notice.
The Business Intelligence & Data Analytics Management Solution combines several powerful applications to create a comprehensive reporting suite that includes the following programs: Data Mining & Reports Generator, Dashboard Viewer, Ad Hoc Marketing Reports, Excel Reports & Extracts, Ad Hoc Database Query, Program-level Reporting & Pre-Defined List Reports.
Quick Access to Data
The Data Mining & Reports Generator was designed to provide companies with an easy-to-use tool that can create customized reports within minutes from any file within the Quintrex database. This program allows users of all skill levels to create reports based on SQL statements through a user-friendly interface; ensuring that novice report builders can access data as easily as the most experienced SQL writers.
Drag-and-drop sorting and grouping as well as filtering options simplify data formatting – making report creation fast, easy and, best of all, flexible. These customized reports can then be conveniently exported or e-mailed using multiple formats, including Excel, PDF and HTML.
Dynamic Reporting with Dashboards
The Dashboard Viewer provides a simple interface that makes it easy to access dynamic dashboard reports. Offering customization of personal dashboards, the Dashboard Viewer lets you see the information you want, in the format that works best for you.
The Desktop View allows for multiple displays within a single window. Simply select what information to include, and you are ready to begin real-time data analysis. Additionally, you can position the displays and rearrange them based on your preferences. As you add or remove them, the system automatically adjusts the dashboards to optimize your display. Managers can easily see at-a-glance the number of open trouble tickets by service or area, daily sales, marketing campaign results, customer totals and more.
Ad Hoc Marketing Reports
The Target Marketing application features over 30 parameters which can be used to create marketing reports on-demand. These reports provide detailed customer information that can be exported to Excel and used for a variety of purposes. Whether you want to run what-if scenarios for new product promotions or potential price increases, this program can help you determine if they will be profitable prior to making a large marketing & time investment. From current services to customer demographics, these reports are designed to help you get the best marketing results possible.
Excel Reports & Extracts
Utilizing an easy-to-install Microsoft Excel Add-in, Quintrex allows for Financial, CABS Trending and Churn Reporting within a user-friendly Excel interface. Through the simple criteria selection process, identify the information to extract from the Quintrex database and then create custom reports in Excel. The graphing capabilities can be utilized to create powerful visual representations of your information. Additionally, detailed, pre-formatted churn reports can be created and saved to be used again and again. With the capability to save templates and update your information, reports can be created once and used by multiple personnel or departments.